Support

Need a hand? Most answers are below. If not, email support@dinnerchime.app and we'll get back to you.

Getting started

How do I set up my family?

On a parent's phone, open DinnerChime and tap I'm a parent — set up our family. You can sign up with email and a password, Sign in with Apple, or Google.

How do I add my kids?

On the parent's phone, go to Family, type your child's name under Add a kid, and tap Add and pair their phone. A pairing code appears. On your child's phone, open DinnerChime, tap Join my family, and scan the code (or type it in). Codes work once and expire after 10 minutes.

Can my kid use more than one phone or tablet?

Yes. Open their name in Family, tap Show pairing code, and scan it on the other device.

Dinner time

How do I post dinner?

In Kitchen, tap Post dinner, choose what's on the menu from your food list, and optionally limit servings ("only 6 drumsticks"). Everyone else gets a notification to fill their plate.

Can my kid change their plate after sending it?

Yes, until you mark it ready.

Notifications aren't arriving

Accounts and phones

I forgot my password

On the sign-in screen, tap Forgot password?. We'll email you a 6-digit code to set a new one. For your security, resetting your password signs out your other phones.

My kid lost their phone

In Family, open your child's name and tap Sign out their phones. The lost phone can no longer use DinnerChime. Then pair their other or replacement devices with a new code.

How do I remove a child?

In Family, open your child's name and tap Remove from family. This deletes their profile and plate history and signs out their phones.

How do I delete my account?

In Family, tap Delete account. If you're the only parent, this permanently deletes your whole family's data. You can also email us to ask for deletion. See the privacy policy for details.

Still stuck? Email support@dinnerchime.app. Tell us what kind of phone you have and what you were trying to do.